Cancellation and refunds

Last updated September 2026. Plans change, and the policy tries to be fair about that.

Rescheduling

Free of charge up to 12 hours before your session. Email psysuramya@gmail.com with your booking details and we will move you to the next slot that works.

Cancellation

• More than 24 hours before the session: full refund.
• Between 24 and 12 hours before: the session can be moved once at no cost, but it is not refundable.
• Less than 12 hours before, or a missed session: not refundable, because the slot was held and cannot be filled at that notice.

If Suramya cancels

A full refund or a free reschedule, whichever you prefer. This applies however late the cancellation is.

Technical problems

If a session cannot run because of a problem on our side, it is rescheduled at no cost or refunded in full. If your connection drops, we will use the remaining time as best we can and, where more than half the session was lost, offer a free top-up.

How refunds are paid

Refunds go back through Razorpay to the original payment method. Razorpay typically settles these within 5 to 7 working days, and your bank may take a little longer to show it.

Duplicate or failed payments

If you were charged but no booking appeared, or you were charged twice, email psysuramya@gmail.com with the amount and time and the extra payment will be returned in full.

Contact

psysuramya@gmail.com